Shipping Policy

We currently offer Nationwide shipping. Once we receive your order, we do our best to ship within 5-7 business days. Orders placed on weekends and select holidays are processed the next business day. During holidays, there may be a delay in shipping. After your order has shipped, please allow 2-3 business days on standard shipping and 7-20 days for international shipping (not including holidays and weekends). If you have any issues with your order, please contact us by email. We will respond to your email within 12-24 hrs.

As soon as your order ships, an e-mail confirmation will be sent to the e-mail address provided with your order.

Lost or Stolen Packages

Countless Creations by Kay is not responsible for lost or stolen packages. If your tracking number states that your order was delivered and you have not received it, please contact USPS directly. Any lost, stolen or damaged packages must be reported as a claim to USPS.